Frequently Asked Questions

Our Cancellation Policy

To help us support our team and keep our schedule running smoothly, we kindly ask for at least 36 hours’ notice if you need to cancel or reschedule your appointment.

  • Changes made with less than 36 hours' notice will kindly be charged 30% of the scheduled service.

  • No-shows or last-minute cancellations within 6 hours of your appointment time will incur a 60% charge.

We truly appreciate your understanding, respect for our team's time, and support of our small business!

  • We are located a block off Shelbyville Road in Middletown. We are inside the large white house sitting the corner of Main Street and Harrison Avenue.

  • We have reserved parking spots for our guests on the side and front of our building. Free street parking is also available if needed.

  • If you have concerns within 3-5 days of your appointment, let us know. We offer a complimentary redo policy for minor adjustments within one week of the original appointment. Requests made after one week will be subject to the full service price. Please note that this policy is for minor adjustments, not changes in style or preferences. Contact the salon or your stylist to discuss your concerns and schedule your color adjustment. For corrective color services, please understand that achieving the desired result may require multiple visits.

  • We love your munchkins and understand that sometimes you may need to bring your children with you. However, to maintain a relaxing experience for all clients, we kindly request no children at your hair appointment, unless they are receiving a service. (excluding nursing babes) If children must accompany you, they will need to sit in our lobby quietly for liability purposes. The salon environment may pose risks for little ones due to the presence of hot tools, chemicals, and sharp objects. Your understanding and cooperation are appreciated.

  • We do have a Master Nail Tech, Scarlett, who specializes in healthy natural nails. We offer mani’s and pedi’s with regular or gel/shellac polish, builder gel, or Gel X! Scarlett is skilled in intricate nail art designs. We do not offer acrylic or dip.

  • We take pride in providing high-quality nail services and ensuring every guest leaves feeling confident and cared for. If you experience any issues with your nails, please let us know within five (5) days of your original service date so we can make it right.

    After five days, we’re unable to offer a complimentary redo, as natural nail growth and daily wear can impact results.

    To qualify for a redo within the 5-day window:
    • You must contact us within 5 days of your appointment.
    • The issue must be related to product or application (such as chipping, peeling, or lifting).
    • Normal wear and tear or changes caused by misuse will not qualify for a redo.

  • We offer a thoughtful, customized approach to bodywork, blending restorative and therapeutic techniques to support exactly what your body needs. Whether you want to quiet the mind with a soothing relaxation or prenatal session, or need to address deeper muscle tension through deep tissue, myofascial release, trigger point, or neuromuscular therapy, each session is tailored to you. We'll work together to find your natural balance, leaving you feeling grounded, eased, and fully supported.

  • Get in touch:

    Text or call 502-526-1099

    Email pothoshairandco@gmail.com
    or contact your stylist directly.

  • At Pothos Hair & Co., we value each appointment and the commitment our stylists make to provide exceptional service. When appointments are rescheduled or canceled with short notice, our stylists experience a loss of compensation for the time reserved exclusively for you.

    Booking an appointment is equivalent to purchasing a dedicated segment of their schedule. To ensure the continuity of quality service, we kindly ask for at least 36 hours' notice for cancellations or reschedules. Appointments canceled within this period will be charged 30% of the scheduled service, while no-shows or last minute cancelations within 6 hours of appointment time will incur a 60% charge. Your understanding is greatly appreciated. Thank you for viewing and supporting our policy.

  • When you book your appointment online, you should receive text + email confirmation. Click “MANAGE MY APPOINTMENT” to view and make changes to your appointment. Text/call the salon if you need assistance for reschedules/cancels.

    Cancellations can also be made by contacting your stylist directly.

  • We understand that there may be various reasons you'd like to try a new artist, whether it's for pricing, availability, or personal preferences. No worries – there's absolutely no bitterness or offense taken. We believe in finding the best fit for your needs and are here to support your journey to achieve your dream hair.

    Each of our stylists has unique specialties and favorite services. It's not uncommon for stylists to provide referrals based on your preferences. If you're interested in trying someone new, feel free to let us know, and we'll gladly assist in making the transition seamless. Our main focus is on helping you achieve your dream hair, and we're excited to be a part of that journey with you.

    If you have any questions or specific requests, don't hesitate to reach out. We're here to make every salon experience at Pothos Hair & Co. exceptional!

  • We count No-Shows as canceling within 6 hours or less OR failure to show at your appointment. No-Shows will be charged 60% of the scheduled service. This fee is due before you can reschedule your appointment. The third offense and on will result of a 100% charge + 20% gratuity of service scheduled.

ALL ABOUT OUR PRICING

  • At Pothos Hair & Co., hourly pricing is a transparent and all-inclusive pricing model where your stylist's hourly rate is your total investment. You pay for the time you book, and within that time, you can receive a variety of services. It's a straightforward approach to ensure you get the best value for your salon experience.

  • Our hourly packages are all-inclusive, covering EVERYTHING + ANYTHING your hair needs. Whether it's a cut, color, styling, or treatments like gloss or deep conditioning, your stylist will tailor the services to meet your specific needs within the booked time frame.

  • Certainly! Let's say you book "The Express" package for 1 hour. Within that hour, you can enjoy a gloss or deep conditioning treatment, a brow wax, a haircut, a blowout, and a style. Your stylist's hourly rate for that hour is your total cost—no surprises.

  • Your stylist’s hourly rate x hours booked = total investment. Hourly pricing ensures transparency. You'll always know your total cost before we start your service. No sticker shock at check-out from à la carte add-on services—just a straightforward and clear pricing structure.

  • As hairdressing has evolved, we've mastered intricate techniques to create beautiful, sophisticated, and custom-lived colors. Our hourly packages make it simple for you to receive all the services your hair needs at a transparent price point. We love hourly pricing because it provides clarity for our guests, letting them know exactly what they'll pay and how much time they'll spend in our salon.

  • Yes, each of our stylists has a unique hourly rate. This allows you to choose a stylist whose rate fits your budget and lifestyle. No more sticker shock or hidden charges—just one straightforward price.

  • Booking an appointment with hourly pricing is easy. Simply visit our online booking platform, choose the NEW CLIENT package and stylist that suits your needs, and experience the simplicity and value of our all inclusive hourly priced packages!

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