Privacy Policy

This Privacy Policy describes how Pothos Hair and Co., LLC (“we,” “us,” or “our”) collects, uses, and protects information from individuals who visit our website, book appointments, use our services, or otherwise interact with us (“Consumers”). We are committed to safeguarding your privacy and ensuring the security of your Personally Identifiable Information (PII).

By accessing or using our website, booking system, or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information
When you book an appointment, complete a consultation form, purchase products, or contact us, we may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Appointment details

  • Payment information (processed securely through third-party providers)

  • Any additional information you choose to provide

Booking & Client Experience
When you book with us through our online booking platform, your information is collected and stored within our client management system to manage appointments, track service history, and improve your experience.

Text Messaging & Communications (A2P Compliance)
By providing your phone number during booking, checkout, or through our website, you consent to receive text messages from Pothos Hair and Co., LLC. These may include:

  • Appointment confirmations and reminders

  • Scheduling updates

  • Service-related follow-ups

  • Occasional promotional offers

Message and data rates may apply. Message frequency may vary.

You can reply:

  • STOP or UNSUBSCRIBE to opt out at any time

  • HELP for assistance

Consent to receive marketing messages is not a condition of purchase.

Automatically Collected Information
We may automatically collect certain information when you use our website, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited and interactions

Cookies and Tracking Technologies
We may use cookies and similar technologies to improve your browsing experience and analyze website performance.

2. How We Use Your Information

We use the information we collect to:

  • Provide Services: Book and manage appointments, deliver salon services, and maintain client records

  • Client Experience: Personalize your visits based on service history and preferences

  • Communication: Send appointment confirmations, reminders, updates, and promotions

  • Payments: Process transactions securely through third-party payment providers

  • Business Operations: Improve our website, services, and overall client experience

3. Sharing Your Information

We do not sell or share your Personally Identifiable Information with third parties for marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties such as Boulevard (booking platform), payment processors, and website providers to operate our business

  • Legal Compliance: When required to comply with applicable laws or legal processes

  • Business Transfers: In the event of a sale, merger, or acquisition, your information may be transferred as part of the business and will remain protected under this Privacy Policy

4. Your Rights and Choices

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Request Deletion of your personal data, subject to legal obligations

  • Opt Out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. Payment information is processed securely through third-party providers and is not stored directly by us.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised “Last Updated” date.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Pothos Hair and Co., LLC
11517 Main Street
Louisville, KY 40243

Phone: (502) 718-0678
Email: hello@pothoshairandco.com

For additional information about TCR compliance, please check out the links below:

https://support.boulevard.io/en/articles/8319345-tcr-registration-checklist

https://www.ctia.org/the-wireless-industry/industry-commitments/messaging-interoperability-sms-mms